Cancellation Policy for Hines Tours Day Tours:
Confirmed reservations cancelled more than 14 days prior to departure will receive a 50% refund. No refunds or credits will be made for any cancellations made less than 14 days prior to departure. No shows will be charged in full. It is your responsibility to make sure you are at the pickup location on time.
No refunds will be allowed if you are refused to board the tour bus because:
· You appear to be under the influence of alcohol or drugs.
· You display an inability to care for yourself.
· You display a conduct which may disrupt the pleasure or safety of
other tour participants or Hines Tours employees.
Hines Tours reserves the right to alter the itinerary, plans and arrangements for the tour without prior notice, if in the judgment of Hines Tours it becomes advisable to do so for any reasons. Such alterations may be made without any compensation to tour participants.
Hines Tours reserves the right to cancel any tour with a 100% full refund for affected customers. This is very unlikely and Hines Tours will make every effort to maintain the normal operation.
Cancellation Policy for Hines Tours International Tours:
Any cancellation by a participant must be made in writing and acknowledged by Hines Tours. The date on which the request to cancel is received by Hines Tours will determinate the cancellation charge applicable. If for any reason full payment and Liability waiver is not received by the due date, Hines Tours reserves the right to treat the customers booking as canceled and full penalties will apply.
The cancellation charges are expressed as a percentage of the total tour price.
A. Cancellation 60 days or more before departure: Loss of deposit.
B. Cancellation 59-30 days before departure: 50% of cost of the tour.
C. Cancellation less than 30 days before departure: 100% of cost of the tour
This cancellation policy applies to ANY reason for cancellation
