Cancellation  / Refund Policy

 

Cancellation & Refund Policies for Hines Tours:

Hines Tours reserves the right to cancel any tour with a 100% full refund for affected customers. This is very unlikely and Hines Tours will make every effort to maintain normal operation.

There are absolutely no exceptions to our cancellation policies. There is no refund for inability to complete a tour for any reason. No/Late shows will be charged in full and no refunds or tour credits will be given. It is your responsibility to make sure you are at the pickup location on time. Hines Tours reserves the right to reassign your seat without affecting our cancellation policy. Any cancellation must be made in writing and acknowledged by Hines Tours.

To make a reservation for a multi day tour a deposit per person must be received at the time of the reservation.
Full payment must be received latest 21 days before the tour start date, or the reservation will be considered cancelled with loss of the deposit.

No refunds will be allowed if you are refused to board the bus/van because:   

  •         You appear to be under the influence of alcohol or drugs.
  •         You display an inability to care for yourself.
  •         You display a conduct which may disrupt the pleasure or safety of other tour participants or Hines Tours employees.   

 

ONE DAY TOURS Cancellation Fees (Per Person)
If cancellation received:
22 days or more before departure - $25
10 to 21 day days before departure - 50% of tour price
9 days or less before departure - No refund or tour credit

 

MULTI DAY TOURS Cancellation Fees (Per Person)
If cancellation received:
61 days or more before departure - $25
22 – 60 days before departure - Loss of deposit.
4 – 21 days before departure - 50% of tour price
Less than 72 hours before departure - No refund or tour credit.

 

Hines Tours reserves the right to alter the itinerary, plans and arrangements for the tour without prior notice, if in the judgment of Hines Tours it becomes advisable to do so for any reasons. Such alterations may be made without any compensation to tour participants.

 

 

   

Hines Tours Privacy Policy       Call us at 646-403-5653

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