Cancellation & Refund Policies for Hines Tours:
Hines Tours reserves the right to cancel any tour with a 100% full refund for affected customers. This is very unlikely and Hines Tours will make every effort to maintain normal operation.
There are absolutely no exceptions to our cancellation policies. There is no refund for inability to complete a tour for any reason. No/Late shows will be charged in full and no refunds or tour credits will be given. It is your responsibility to make sure you are at the pickup location on time. Hines Tours reserves the right to reassign your seat without affecting our cancellation policy. Any cancellation must be made in writing and acknowledged by Hines Tours.
To make a reservation for a multi day driving tour a deposit per person must be received at the time of the reservation. Full payment must be received latest 21 days before the tour start date, or the reservation will be considered cancelled with loss of the deposit.
No refunds will be allowed if you are refused to board the bus/van because:
- You appear to be under the influence of alcohol or drugs.
- You display an inability to care for yourself.
- You display a conduct which may disrupt the pleasure or safety of other tour participants or Hines Tours employees.
ONE DAY TOURS Cancellation Fees (Per Person)
30 days or more before departure - $25
8 to 29 day days before departure - 50% of tour price
7 days or less before departure - No refund or tour credit
MULTI DAY DRIVING TOURS Cancellation Fees (Per Person)
61 days or more before departure - $25
22 – 60 days before departure - Loss of deposit.
8 – 21 days before departure - 50% of tour price
7 days or less before departure - No refund or tour credit.
MULTI DAY FLYING TOURS Cancellation Fees (Per Person)
30 days or more before departure - Loss of deposit
15 – 29 days before departure - 50% of tour price
14 days or less before departure - No refund or tour credit.
(We reserve the right to change the departure time or return arrival time with up to 3 hours from the original planned itinerary. This would only happen if the airline changes the itinerary, or if we have to find another airline because the original airline changes the itinerary with more than 3 hours difference.)
If you are concern about losing money due to illness or other unpredictable matters, we highly recommend buying travel insurance. We can recommend www.insuremytrip.com or www.squaremouth.com (Hines Tours is not affiliated with any of these sites in any form)
Hines Tours reserves the right to alter the itinerary, plans and arrangements for the tour without prior notice, if in the judgment of Hines Tours it becomes advisable to do so for any reasons. Such alterations may be made without any compensation to tour participants.
